Logging into the Softphone

Both the Computer and Mobile applications have a similar login procedure, which uses credentials that you will have set up when you received your extension. If you have not set up, or do not know your credentials, please submit a ticket requesting a reset.

OfficeSuite Kinetic Softphone Login Screen:

Enable Softphone:

On the computer version:

On the mobile version:

E911 requirement:

When you enable the Softphone on the computer version of OfficeSuite Kinetic, you will be prompted to enter your E911 address. You only need to set this once, but 911 recommends that you keep this address up to date so a 911 operator knows where to send help if you call 911 and are unable to give them your location.